Overall I enjoyed the book. He is very much a people person and it is the little details of people's lives that fascinate him and which drive his writing. This is certainly an interest that I share. It is unfortunate that he often feels moved to comment on the shortcomings of the Ambulance Service and the NHS management. Generally, he is saddened by under-resourcing and too many arbitrary performance targets. He gives a lot of insight into how the service works and it would certainly influence my decision to dial 999 [or not].
I read this as an e-book and found that the format worked well for me. I will definitely be reading more books in this way, particularly if I am travelling.
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